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Warranty

guardian

Guardian Lifetime GuaranteeTM Warranty Information

Amerock Guardian Lifetime Guarantee:
The Amerock® corporation warrants that all products protected with the Guardian Lifetime Guarantee are protected against defect in material and workmanship. If the finish of any of the items protected by the Guardian Lifetime Guarantee tarnishes or corrodes, Amerock will send to the original purchaser, without charge, a new replacement product of the same or comparable style and quality.

Warranty Period:
Products with the Guardian Lifetime Guarantee are protected for the life of the product for as long as the original purchaser owns or uses the product.

Warranty Limitations:
This warranty does not include removal of the original product or installation of the replacement product, which are the responsibilities of the original purchaser. This warranty does not cover product failure caused by improper installation, improper cleaning, product abuse, casualty, or other abnormal conditions. This warranty also does not cover reinstallations of the product including by the original purchaser.

Amerock is not responsible for items lost in shipping. As such, we recommend using a carrier that provides tracking and delivery confirmation.

How to Receive Replacement Product:
To receive a replacement product pursuant to the terms of the Guardian Lifetime Guarantee:

  • Remove original product from cabinet/wall etc.
  • Place in box or mailing bag
  • Enclose a brief description of reason for the requested replacement
  • Send the package, prepaid, to:
    Amerock Customer Service
    116 Exmore Road
    Mooresville, NC 28117
  • A customer service representative will contact you in a timely manner. Please allow 2-4 weeks for replacement.

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